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How to Choose an Auto Transport Company

  1. Find a company you are interested in and go directly to their website for a quote, or find a website that you can receive quotes from 5-10 companies. You must enter all information correctly to receive the most accurate rate. Most automatic quotes that you will receive are for operable, standard passenger vehicles. Cars with modifications (i.e. lift kits, lowered suspensions, bigger tires) and cars that do not run cost additional money for the size, weight and conditions for the carrier.
  2. Do not automatically go with the lowest price. Many companies lure unsuspecting customers with the lowest bid. They then need to locate a carrier to physically move your vehicle. If the carrier does not accept the low price (and generally they don't), then your vehicle will not be moved. A lot of companies low-ball customers into using their company.
  3. Research the transport companies you are considering. Learn from others experiences using the wealth of information available on the Internet. You can start with simply doing a Google search of the companies name, or by using a review website . Call multiple companies, ask friends if they have ever used a transport company. Review quotes, terms & conditions, reviews posted on the Internet, and BBB ratings. Make sure they have been in business at least a few years. This is a highly unregulated industry, and many less than desirable companies pop-up with new names every few years to strike unsuspecting customers again and again. Make sure the brokers are bonded and make sure the carriers they assign are licensed and insured.
  4. Make a decision about which company to use and book your transport. Make sure to have a confirmation via fax or email. Read everything a company sends you before signing it. Be aware that if you place a reservation via Internet, your e-signature is binding once you click send or submit.
  5. Prepare your vehicle for transport by removing all personal or valuable items. Auto carriers prefer you have less than a quarter tank of fuel because it greatly decreases the weight they carry and the less weight they haul the better the fuel economy while driving from point to point. The less it costs them the less it will continue to cost you!! It is a good idea to wash vehicles before the inspection report at pick up. This ensures the car’s condition is readily recognized before transit.
  6. Make sure the carrier inspects your vehicle. At pick-up, the driver should inspect the car for any existing damage. They will footnote the damage on a VEHICLE CONDITION REPORT. They will ask you to sign it and will hand you a copy of the report for your records. Keep this with you until the car is delivered.
  7. Inspect the car to ensure there are no additional dings, dents or scratches. This is your only opportunity to claim damage, so please take your time. If any damage is claimed, make sure the carrier signs the condition report and make sure you retain a copy for your records.